Download CVLet's Work
05 / EXPERIENCEJAN WORKS
PROFESSIONAL EXPERIENCE

BUILT THROUGH
REAL
OPERATIONS.

From frontline customer operations to CRM, workflow automation, digital systems and software.

OPERATIONS→SYSTEMS→SOFTWARE
2021 — PRESENTKENYA · USA · AUSTRALIA · REMOTE
01
THE JOURNEY

EXPERIENCE
THAT BECAME
SYSTEMS.

My professional experience began in customer-facing operations and developed through increasingly technology-enabled roles.

Over time, the work moved from executing processes to improving them, connecting systems, automating repetitive work and translating business requirements into digital workflows.

02CAREER TIMELINE
7 EXPERIENCES
JAN 2026 — PRESENTREMOTE
OPERATIONS · CRM · AUTOMATION

Senior Operations & Workflow Automation Lead

THE MARISEL GROUP

Owning CRM and workflow operations across acquisition, onboarding, follow-up and service-delivery processes.

OperationsCRM SystemsWorkflow AutomationDigital Operations
SELECTED RESPONSIBILITIES
  • Translate business requirements into structured operational workflows, CRM pipelines, task routing and automation systems.
  • Coordinate operational handoffs across websites, forms, calendars, chatbots and booking systems.
  • Configure and maintain GoHighLevel and Zapier workflows for lead capture, follow-up, reminders, notifications and task management.
  • Maintain CRM records, pipeline stages, tags, statuses and operational information for reliable reporting and follow-through.
  • Develop repeatable processes and documented workflows that improve consistency and reduce dependency on manual intervention.
  • Coordinate requirements and deliverables with international clients and stakeholders.
03
WHAT IT BUILT

FROM
EXECUTION
TO SYSTEMS.

Across different environments, the common thread has been understanding how work moves, where it breaks and how technology can make the process more connected.

01

OPERATIONS

Customer journeys, process execution, coordination, service delivery and operational follow-through.

↗
02

SYSTEMS

CRM administration, workflow design, task routing, integrations and connected business systems.

↗
03

AUTOMATION

Multi-step workflows, follow-ups, reminders, notifications and reducing repetitive operational work.

↗
04

TECHNOLOGY

Web implementation, APIs, digital platforms and an expanding software engineering practice.

↗
04
EDUCATION & DEVELOPMENT

ARCHITECTURE
TO SOFTWARE.

2026 — PRESENT

COMPUTER SOFTWARE ENGINEERING

Ongoing professional development

2025

DATA ANALYSIS

Coursera

2018 — 2021

DIPLOMA IN ARCHITECTURE

Nairobi Institute of Technology

WHERE THIS EXPERIENCE LEADS

EXPERIENCE
→ SYSTEMS
→ SOFTWARE

The next stage is not a departure from the work that came before it. It is an extension of it — using operational understanding, systems thinking and software to build better digital products.

EXPLORE THE WORK↗